A Data sub-processor is a third-party data processor engaged by True Anthem who has or potentially will have access to or process Service data (which may contain personal data).
Data sub-processors never store data outside of the scope of their specific purpose. We use a commercially reasonable selection process by which we evaluate the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or otherwise process Service data.
True Anthem engages different types of sub-processors to perform various functions as explained below:
Cloudflare, Inc.
- Purpose: Content distribution, security, abuse prevention and DNS services for web traffic transmitted to and from the Service and the marketing web site
- Data shared with sub-processor: Browser information
- Data processing location: United States
Google, Inc.
- Purpose:Cloud Infrastructure for the Service and Google Workspace for office automation
- Data shared with sub-processor: Name and email address for account identification and communication
- Data processing location: United States
Heap Inc.
- Purpose: Marketing web site analytics service that captures and reports how users interact with the web site
- Data shared with sub-processor: Marketing web site activity and site form-provided information
- Data processing location: United States
Infusion Software, Inc.
- Purpose: E-mail marketing for Service demonstrations requests and Company newsletter subscriptions
- Data shared with sub-processor: Opt-in by explicitly sharing name and email address
- Data processing location: United States
Pendo.io, Inc.
- Purpose: Captures how users anonymously interact with the Service and provides usage guidance to Service users
- Data shared with sub-processor: Anonymous Service usage data
- Data processing location: United States
Slack Technologies, LLC
- Purpose: Internal communication and real-time support for our customers
- Data shared with sub-processor: Slack username for customer communication
- Data processing location: United States
Zendesk, Inc.
- Purpose: Provide services in relation with the processing of customer support for Service
- Data shared with sub-processor: Opt-in to sharing name and email with support requests
- Data processing location: United States
Zoom Video Communications, Inc.
- Purpose: Online video meeting provider used during real-time support sessions and business meetings
- Data shared with sub-processor: Email addresses used for meeting invites
- Data processing location: Global
RB2B, Inc.
- Purpose: Marketing automation and lead generation platform used for campaign execution, contact tracking, and performance analytics
- Data shared with sub-processor: Contact information (e.g., email addresses, names), behavioral data (e.g., link clicks, open rates), and campaign metadata
- Data processing location: United States
