This Policy applies to all of the products, services and websites offered by trueAnthem. or its subsidiaries or affiliated companies (collectively, trueAnthem's "services"). trueAnthem adheres to the US safe harbor privacy principles of Notice, Choice, Onward Transfer, Security, Data Integrity, and Access & Enforcement.
If you have any questions about this Policy, please feel free to contact us through our website or write to us at Privacy Matters, c/o trueAnthem 575 Sutter Street, Suite 304 San Francisco, CA 94102 USA.
Information we collect and how we use it:
We offer a number of services that do not require you to register for an account or provide any personal information to us, such as listening to an artist's music. In order to provide our full range of services, we may collect the following types of information:
- Information you provide - When you sign up for a trueAnthem account or other trueAnthem service or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services, such as our advertising programs, we also request demo graphic information such as gender, age and postal code which we maintain in encrypted form on secure servers. We may combine the information you submit.
- Log information - When you use trueAnthem's services, our servers automatically record information that our browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
- User communications - When you send email or other communication to trueAnthem, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
- Affiliated sites - We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to trueAnthem in order to deliver the service. We process such information in accordance with this Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who listened to a certain song, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.
Please contact us at the address below for any additional questions about the management or use of personal data.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to trueAnthem employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
trueAnthem processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Accessing and updating personal information
When you use trueAnthem services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users' personal information.